1)     Products and retail sales outlets

Are there TROUSSELIER shops ?

No there are no Trousselier own name shops

List of Trousselier retailers (in France and all over the world) appears on Points de Vente tab

I’m looking for a Trousselier product, but I can’t find it on the site, what shall I do ?

When you cannot find a product, either this is due to a temporary or definitive stock shortage or a product that is not selected.

Feel free to contact us by phone to 33 1 49 73 30 01 or e-mail infos@trousselier.frr to get some information.

2)     Payments and invoicing

What kind of payments do Trousselier accept ?

We accept credit card payments and Paypal wire transfer.

How can I receive an invoice for my order ?

Invoices are sent by email only. There is also a possibility to print it from your customer ‘s account : My account / Historic of my orders

How can I check the status of my order ?

You’ll receive an email for each step from preparation to delivery.

A tracking number will help you to follow its delivery

Is it possible to choose a different delivery address ?

Of course ! You just have to indicate the place of delivery you wish the order to be delivered to.

Is it possible to have my order delivered abroad ?

Of course ! Get in touch with us through infos@trousselier.fr, and we’ll let you have information.

3)     Return and replacement

The ordered product is inappropriate, what can I do ?

From the date of its delivery, a product can be returned during a 14 days period.

You’ll have to cover postal charges for returns.

To your return, combine a return coupon formerly downloaded on www.trousselier.fr

The product I ordered is damaged, what can I do ?

First of all, get in touch with us near infos@trousselier.fr and send a picture of the product.

On receipt of which, if we can see the defect, you’ll receive a go signal for return together with a prepaid return label by email.

On receipt of the carton, either the product is repaired or replaced.

Times of deliveries may depend according to the product itself.