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FAQs
1) Products and retail sales outlets
Are there TROUSSELIER shops ?
No there are no Trousselier own name shops
List of Trousselier retailers (in France and all over the world) appears on Points de Vente tab
I’m looking for a Trousselier product, but I can’t find it on the site, what shall I do ?
When you cannot find a product, either this is due to a temporary or definitive stock shortage or a product that is not selected.
Feel free to contact us by phone to 33 1 49 73 30 01 or e-mail infos@trousselier.frr to get some information.
2) Payments and invoicing
What kind of payments do Trousselier accept ?
We accept credit card payments and Paypal wire transfer.
How can I receive an invoice for my order ?
Invoices are sent by email only. There is also a possibility to print it from your customer ‘s account : My account / Historic of my orders
How can I check the status of my order ?
You’ll receive an email for each step from preparation to delivery.
A tracking number will help you to follow its delivery
Is it possible to choose a different delivery address ?
Of course ! You just have to indicate the place of delivery you wish the order to be delivered to.
Is it possible to have my order delivered abroad ?
Of course ! Get in touch with us through infos@trousselier.fr, and we’ll let you have information.
3) Return and replacement
The ordered product is inappropriate, what can I do ?
From the date of its delivery, a product can be returned during a 14 days period.
You’ll have to cover postal charges for returns.
To your return, combine a return coupon formerly downloaded on www.trousselier.fr
The product I ordered is damaged, what can I do ?
First of all, get in touch with us near infos@trousselier.fr and send a picture of the product.
On receipt of which, if we can see the defect, you’ll receive a go signal for return together with a prepaid return label by email.
On receipt of the carton, either the product is repaired or replaced.
Times of deliveries may depend according to the product itself.